Employment Available

Description
Are you interested in working with a leading education technology player, the global leader in the assessment and certification of professional skills industry with presence in more than 200 countries worldwide? If so, this is the chance to apply now!

PeopleCert is looking for Online Exams Invigilators (Online Proctoring Agent), who are responsible for ensuring the integrity and security of the examination process. This process includes validating that the candidates’ environments are in accordance with each examination's guidelines, resolving technical enquiries that arise during the online exams and handling inbound / outbound emails or chats to candidates.

As an Online Exams Invigilator (Online Proctoring Agent), your tasks will include the following:
- Invigilate candidates during an online examination, ensuring candidates follow and adhere to the exam instructions and procedures before and during the examination period
- Take necessary actions for non-compliance with regulations in accordance with PeopleCert's standards, regulations, and processes
- Ensure the efficient and effective operation of information, communications and technology systems
- Provide technical support for candidates' smooth testing experience through various communication channels
- Facilitate positive candidate interactions during exams for a better experience
- Handle customer inquiries following PeopleCert's service standards
- Maintain a secure and orderly working environment following PeopleCert's standards
- Participate in complaint handling and deliver exceptional customer service
- Attend PeopleCert training as required to keep up to date with the Online Test Center’s best practices and procedures
- Follow collective agreements and PeopleCert’s policies for remote work arrangements
- Adhere to PeopleCert's Integrated Management System
- Execute a range of reasonable additional tasks and involve in activities as assigned by their supervisor
- Ensure work and presence is aligned with company’s values “Quality - Passion - Integrity - Innovation” at all times

What we look for:
- Bachelor’s degree in any discipline
- Minimum 1 year experience in similar position/ function and prior working experience in the certification of persons and/or training and exam fields is desirable
- Excellent command of the English language (native or C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus)
- Chinese (C2 level/ native)
- Additional languages will be taken into consideration
- Advanced computer literacy is required. ECDL Advanced level certification is desirable
- Working knowledge of Windows and Mac operating systems and familiarity with online communication platforms
- Excellent interpersonal, verbal, and written communication skills

For more details and/or to apply, go here:
https://apply.workable.com/peoplecert/j/4BFFD3067E/

Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of full life cycle recruiting experience, negotiating compensation packages or related negotiation experience in an agency or corporate setting.
- Ability to communicate in English and Mandarin fluently to support the applicant and business client management in this market.

Preferred qualifications:
- Experience owning and managing business and cross-functional stakeholders.
- Ability to proactively flag issues and trends to the appropriate stakeholders (e.g. Hiring Manager, Staffing Leads, People Partners, Compensation etc).
- Ability to grow customer relationship management and work in a team environment.
- Excellent data-oriented and problem-solving skills.
- Excellent consultative, accountability, work ethic, integrity, and organizational skills with attention to detail.

About the job
Google's known for our innovative technologies, products and services -- and for the people behind them. As part of our recruiting team, you're charged with finding the most interesting candidates who bring an entrepreneurial spirit and thought to all they do. You're responsible for guiding candidates through our hiring process and connecting them to the magic of working at Google. You are creative and driven, which allows you to develop lasting relationships with both candidates and hiring managers. You're also comfortable with numbers and drawing insights from analytics to make our hiring process smarter and more efficient.

Great just isn't good enough for our People Operations team (known elsewhere as "Human Resources"). We bring the world's most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next Googler, refining our core programs, developing talent, or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field. You’ll play an essential role advancing more accessible Google through our hiring, promotion, and practices.

Responsibilities
- Recruit talent in Greater China and other regions in APAC by leveraging recruiting processes, tools, and gathering role requirements and recommendations. Advocate for the applicant and create an excellent experience, supporting applicant assessment, evaluating applicant skills and customer needs, and driving the interview and offer process.
- Manage recruiting initiatives to meet established goals and improve the applicant, new hire, hiring manager, and recruiter experience. Deliver results in a timely manner individually and through others.
- Partner with key business, staffing, and hiring stakeholders to build solutions.

For more details and/or to apply, go here:
https://www.google.com/about/careers/applications/jobs/results/83893674059932358-recruiter/

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Established in 2006, TCM is the headquarter of Thales in China. The company is to develop business and to serve all Thales’s entities in China.

Responsibilities:
- Take Ownership for customer satisfaction and strive for excellence by satisfying the needs and exceeding the expectations of our customers.
- Take complete responsibility for a customer request/order once allocated. Own the request until completion even though there may be a need to involve others to action.
- Process customer’s orders and sample request. Launch and co-ordinates Thales approval procedures directly with the concerned departments.
- Assist and work with customer on artwork approval process through to OK BAT.
- Determine product availability with factory Order Management and communicate to customers.
- Ensure that all order taking processes adhere to the established contract summaries or Thales standard terms and conditions including pricing, discounts, approved deviations, payment and shipping method.
- Ensure that all processed orders are acknowledged with Thales’s general terms of Sale, unless there is a signed supply or distributor contract in place.
- Liaise with Logistics department for any special shipping requests from customers. Organise the shipment of all orders processed including any associated documentation requirements. Send invoices and shipping advice to the customer.
- Ensure that all complaints are logged into the tracking database in a timely manner and proactively follow-up with Quality Department for the necessary actions.
- Process and manage all return shipments.
- Responsible for initiating credit/debit requests in a timely fashion. Follow up with Credit for on-time order release and ensure that adequate credit facilities are in place to permit required shipments.
- Assist in provision of management report/s to the Country Sales Manager/CS Mgr.
- Record Management – responsible to keep all files and customer records current.
- Act as an interface in support of customer concerns and issues with various sales and support groups.
- Maintain 100% communication, meeting up whenever necessary and follow-up of all requests from our customers using courtesy and diplomacy.

For more details and/or to apply, go here:
https://careers.thalesgroup.com/global/en/job/TGPTGWGLOBALR0273614EXTERNALENGLOBAL/Customer-Service-Officer

公司介绍
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
•18,000 trained professionals
•300+ locations worldwide
•Fortune 500
•Globally unified systems

职位描述
The Management Trainee Program is designed to give an overview of all of the products and services that Expeditors offers and to provide the trainee with the experience needed to continue his/her career at Expeditors in any number of exciting positions within a branch from operational to supervisory roles. The program involves not only the operations of each department, but also the finance, sales, retention and managerial aspects of every product and service. A candidate for this program must be self-motivated, hard working, capable of working with limited supervision, and willing to travel during the program.

Essential Duties and Responsibilities:

Include the following. Other duties may be assigned.
- Participate in Management Trainee orientation
- Complete a monthly recap of activities
- Update the Management Trainee Database
- Learn, understand and epitomize Expeditors culture
- Set an example of excellence in every under taking
- Fulfill full-time employee training requirements
- Complete all relevant training as listed on each department’s development map
- Complete management development training
- Track the progress of training in each department
- Complete all relevant certifications
- Understand and assist with the operations of each department
- Understand the management processes used within in each department
- Assist with the responsibilities and duties of the supervisor(s) of each department
- Understand and work with the operational and financial reporting used by each department
- Assist Department Managers in meeting productivity and expense-to-revenue goals within budgetary guidelines
- Complete at least 2 projects during the program
- Attend all department, sales, branch, accounting and management meetings
- Attend at least 2 product specific sales or retention calls per department
- Understand the sales and retention programs for each department
- Learn how to supervise and mentor employees
- Develop interpersonal communication and management skills

For more details and/or to apply, go here:
https://jobs.smartrecruiters.com/Expeditors/744000045109000-management-trainee

WE EXIST TO IMPROVE THE PERFORMANCE OF ATHLETES AND TEAM

Our mission is to improve the performance of athletes and teams, which we do by engineering the premier technology platform for sport. We've been at the forefront of sports technology and science since 2006 - we don't just work in the sporting industry, we are actively changing its future. Our solutions are designed to help athletes and coaches “play smart” in a world where 1% can literally mean the difference between winning and losing.

We work with over 4,000 teams around the world, empowering coaches, managers and trainers in premier teams in the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more. We provide the information they need to optimize athletes’ health, game-day readiness, and performance, as well as in-game tactics. Our solutions include wearable technology, video analytics, and athlete monitoring solutions, and we are passionate about helping sports organizations at all levels to better scout, recruit, teach, and win.

WE WANT PEOPLE WHO ARE PASSIONATE ABOUT PROVIDING AMAZING “CUSTOMER SERVICE”

Based out of the APAC region, the key purpose of this role is to provide training, education and on-going support to a select customer base with Catapult’s entire range of athlete tracking hardware and software solutions in APAC.

The role will also work closely with our regional teams in North and South East Asia to support existing clients and maximize their return on investment, while also supporting new business opportunities.

WHAT YOU’LL DO
- Account manage a select portfolio of teams in North and South East Asia
- Deliver remote or onsite onboarding to new users
- Educate customers on best practice utilizing Catapult technology
- Help facilitate technical support in line with company SLA’s where language dependencies exist particularly in China and South Korea.
- Maintain Client Health through active account management and drive customer retention
- Create localized self-service contents in regional language where applicable
- Assist in pre-sales activities such as product demonstrations where required
- Maintain a large database of information
- Aid in the data analysis of our elite teams where required
- Record details of all incoming support requests in line with company procedures ensuring accurate information is obtained
- Accurately and timely log working hours into company’s systems
- Feedback client requests for development with Catapult’s product teams

WHAT YOU’LL NEED
- Fluency in Mandarin and/or Korean as well as English.
- Effective communication skills to both customers and internal stakeholders
- Willing to go above and beyond for the customers
- Being creative and resourceful in problem solving and take ownership resolving issue
- Great time management and prioritization skills to perform optimally as well as to create healthy work-life balance

For more details and/or to apply, go here:
https://job-boards.greenhouse.io/catapultsports/jobs/6633539