Decent food, but slow and poor service

Joined: Oct 28, 2008
Posts: 19
Review of Home Plate BBQ
2

I've been to this place 3 or 4 times already, and while I generally like the food and the concept, there are many things that could be improved.

1. The service is slow at lunchtime. Yes, I know there is a lunchtime rush, but if you are going to pander to the lunchtime crowd, then figure out how to raise your level and serve people quicker. Hire more people to work in the kitchen. Prepare more food in advance. Do something!

2. The quesadilla appetizer we ordered came out with our main meal. The whole point of an appetizer is to make it quick and bring it out first. No excuse for this.

3. The salsa and chips we ordered did not have enough salsa included with it, and the salsa that was included was of a low quality. I don't think people would be opposed to paying a little more for a decent salsa.

4. At one point during the meal, the boss came over to our table and asked us if we ordered a specific appetizer, which we told him we didn't order (because we didn't order it). I am not sure why he would ask us - doesn't he have a computer system that tells him which table ordered what items? It made him look stupid.

5. They still cannot give receipts (发票). Honestly, how long does it take to sort that stuff out? This place has been open for more than a month!