Good staff bad food

We went there on a saturday evening, as we wanted some western food and never tried Chef Too, we heard and read about it since we moved here and we finally gave it try. The place is nice and clean, although small, you could say cozy. The staff is friendly, efficient and even somone like me with very basic mandarin skills is able to communicate. So the setting is fine, the staff is fine, which is also already a lot compared to many other places in Beijing, chinese and western. Now lets talk about the food. I had the BBQ Ribs and my wife the BBQ Chicken. I like the idea of giving the 10% service charge directly to the staff, at least this is what they claim on the menu, but when you charge 200 kuai for a slab of ribs in an so called American restaurant, please try to deliver at least something close to what you are saying on your menu. The meat was chewy, fatty, and I guess, I am not a chef, not cooked long enough, I could have said something but I did not, maybe my fault. But sometimes I just get so tired of bad overpriced restaurants in Beijing that I suck it up, as my experience is that normally nothing happens anyway when you complain. The BBQ chicken was okay, but for 150 plus 10% also on the high side. I know that western food has its price tag in the city, but there are a lot of places offering better food at better prices, especially for bbq ribs.
Taking the nice atmosphere and the good staff into consideration I still give them 3 stars, but they have to do something about the food.