Cannon's... two restaurants like chalk and cheese.
We had intended to leave a good review after a great experience at their Xingfucun location, where the food is tasty and the service great.
Then we made the mistake of trying to find their Gaobeidian location. What a joke! The location map on this page is completely wrong, and the staff utterly unhelpful when we called. We added Will, the owner, as per his own instructions under the article on TBJ from last year, to try to help us, and more than 24 hours later he still hasn't added us. After more than an hour and two cab fares wasted chasing the pin on the map, we finally turned up to the uncomfortably cold, empty restaurant to see sullen, unwelcoming staff who didn't even acknowledge us when we walked in.
The Gaobeidian location is in no way similar to Xingfucun where the staff wear uniforms and the place is nicely decorated like a diner. At Gaobeidian the decor is plain white and the staff were huddled up in their coats! The food was nowhere near as good as it is at Xingfucun - the burgers were not as tasty and the fries were dry and tasted like they were made from old potatoes.
Great experience at Xingfucun, extremely disappointed by Gaobeidian and the overall service received from Will and his staff.
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Comments
Re: A tale of two restaurants
Dear Starlighter, apologies that the pin was so far off the actual location and that we had you running around in the cold. Heading out to Gaobeidian is in itself enough of a mission, let alone when you're chasing a ghost. We've now fixed it.
Re: A tale of two restaurants
Hi Tom, many thanks for the fix. However, as a business owner myself, I believe it is Cannon's responsibility to check that their listing is correct - TBJ cannot possibly double check the thousands of listings on the site!
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