been a hug fan...not anymore

i loveD this place. shortly after arriving in china i ate here at least three times a week and making use of their very fair priced offers on mo, wed and fridays. i think the quality was good, the food affordable and the beer during the happy hours worth its money (only 5 yuan). recently, after having learned what i like and don't like in the chinese cuisine i reduced the appearances at la bamba.

however, there is no other place i have been to (next to rumi, that %$#&hole) where the service is so weak and waiters so useless.
first time i've been there a waiter (called "tom") gave us cocktails on the house as our food had pieces of plastic in the guacamole sauce. not a big piece, i guess their tuperware was old and broke, i personally had not a huge problem with it. the apology however was nice and charming, so i even took their shortcoming as a good sign as the reaction was nice.

recently however they simply started sucking. time management is below zero, you go out, order two dishes and it happened now for the third time that one gets the dish up to 45 min (!!!!!!!!!!!!) earlier than the other. where is the sense of eating together?

last time i wasn't able to finish everything, said kindly in chinese that the rest should be for take away and waited and waited. waitress refused to have eye-contact until i stopped her in front of the kitchen and asked if i could get my food as i want to leave. first she said that she doesn't know what i am talking about before she finally said that the kitchen has mistakenly thrown away the food.

instead of treating a regular customer in a more friendly manner and try to do something (ordering a new dish that i could take home or whatever one should do?), she just stood there, looked like a fish and refused to offer a solution, but said that she would be willing to accept a new order if i want to take something home. are you effing kidding me???

as i said, food ok, but it doesn't matter if the place is full (usually mo, wed, fri during lunch time) or empty (any other day after lunch time), the kitchen and/or the waiters are simply too stupid to bring you the food on time and rarely able nor willing to deal with constructive criticism. this place would be awesome if there would be some form of training for waiters on friendliness, service and time-management. on the other hand, i guess every second restaurant in beijing would be good if those problems wouldn't exist.