EXTREMELY DISSATISFIED WITH SERVICE. Food was good. ALL I can remember however is the service.

Reviewed by lotusexige on Mon, 05/23/2011 - 12:48
lotusexige's picture lotusexige
lotusexige
Joined: Sep 25, 2009
Posts: 16
Review of In and Out
1

manenough70 says hi j. how much for the dinner on friday per person?

j says we paid for it.... its ok la...

manenough70 says fyi. i had the worst expereince after i left the place it was so hard to get a cab the front desk lied to me when i called in the afternoon, they said it is easy to get a cab i had to walk nearly 400m to the nerest main street to get one thank god i was not late the food was good..but the service was extremely horrible i will never step foot in there again afetr that experience

j says hahaha. take it easy. u r right that the service is bad. but its also a friday night. so... its usually bad. everywhere else too

manenough70 says i CANNOT take it easy they are going to get a scathing review

j says ok, go ahead then

manenough70 says just watch for it in city weekend and beijinger and thats beijing and all hahaha i shall... writing it now

j says hahahaha.

manenough70 says i cant i am busy how much was the bill that night anyway? 500?

j says yes.

manenough70 says 8 person 500 / 8 = 70 per person

j says yes

manenough70 says they should have given better service i wouldnt mind it we are paying 25 a head but at 70/head in beijing..u would expect some decent form of service.. worse thing is i did my part in calling ahead and all...and was promised everything but in the end...i was so utterly dissappointed

(msn nicknames and some content have been deleted for privacy purposes)

I do sincerely hope the management of In & Out could change their service attitude and level. I have posted this review to highlight to them that they need to do something about "not lying" to customers in order to bring in business.

To be fair the food was good (3.5 stars). However all that I can remember is the horrible experience I got.
If I could given a lower star rating than 1 star if I could have.

Important Note: I was rushing home so that I could get back in time to accompany my wife to send her mother off to the train station for a train that was leaving that same night.

Comments

jackburton's picture jackburton Submitted by Guest on Mon, 05/23/2011 - 14:00

...I don't get it!
you are reviewing a restaurant and you say the food is good but you give 1 star because you had to walk 400m (4 minutes) to get a taxi?

and you paid 70 kuai for the meal?

in which way exactly is that restaurant responsible for you being a lazy ass or there is something else when you said the service is bad?

I am not trying to argue, I am just curious to know more

"Is this gonna get ugly, now? Huh? I hope not. Because I thought what we were here, racial differences notwithstanding, was just a couple of old friends. You know, just both of us Californians."

herojuana's picture herojuana Submitted by Guest on Mon, 05/23/2011 - 16:05

What the hell is that?

Gibberish?

Can't understand what the fuck you are going on about.

Don't write reviews if you can't communicate in English.

Irish coffee, and Irish car bomb
A fat drunk jew starts singing this song
I take a closer look and the fat guy is me
So I buy him a shot, and he buys me back three

ilovexiaolongbao's picture ilovexiaolongbao Submitted by Guest on Mon, 05/23/2011 - 19:29

You're a moron marking this place 1 star because they said it's easy to get a cab.

Firstly, I am around Xindong Lu often (Paddy O'Shea's, Schindlers etc, some of my favourite places) and if you walk just a few yards to Xindong Lu or Dongzhimenwai Dajie it IS generally easy to get a cab, any time of day or night there are loads passing.

Secondly, how could you really expect such advice to be GENUINELY reliable in a city like Beijing? They probably gave you that advice in good faith but could you seriously discredit a restaurant because you didn't get a cab? Getting a cab here can be a sh***y experience, everyone knows that. Sometimes you're lucky, sometimes you're just not, that's the way it goes here (or in any big city I've been to - Berlin, London, you name it).

Thirdly, if getting your wife's mother or whoever to the train station is important, mayvbe you shouldn't have been f*cking around having dinner with mates over the other side of the city.

You wand.

chinpokomaster05's picture chinpokomaster05 Submitted by Guest on Mon, 05/23/2011 - 19:39

Service is better than 1 star. True, the staff seems to be worse now than before. But treat it like a standard Chinese restaurant where you have to continually yell and remind the staff of what you want.

Dongzhimenwai is not 400m from In and Out. It's definitely much closer. How fat and lazy are you? Based on your "English", you're not American so I'm surprised by how lazy you are. You must be an overweight 40 year old? The exercise should do you some good.

Why the hell would you eat at In and Out with seven other people when you have your wife and mother-in-law at home AND you have to see your mother-in-law off that night? How long have you been in Beijing? Don't you know Friday traffic is horrible.

I blame your laowai-ness and not In and Out.

lotusexige's picture lotusexige Submitted by Guest on Tue, 05/24/2011 - 14:20

Note: "In and Out" is referred to as "In & Out" in City Weekend. Are they wrong as well?

Additional info on the whole situation can be provided to the management of In & Out.

I would like to reiterate that, the whole purpose of writing this review is to highlight to the management of In & Out / In and Out (whichever you would like to call the restaurant) that they need to improve their customer service and not make empty promises to customers when they do not intend or could not keep them for whatever reason.

This improvement works for their favor and it for their own good.

The entire chronological order of the the development of the situation can be discussed with In & Out management. If there are CCTV cameras in the restaurant, we can take out the hard disk and review the development of the process step by step.

Ball's in In & Out / In and Out's court.

estd 2009

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