22nd March. Dinner @ Migas. 8 people, 3,000 RMB for mediocre food. The people all in customer service related industries. Request from waitress to get some lemon juice and hot water. After 20 minutes, no water and no waitress. So I looked for the manager (overweight guy with glasses) and explained the situation to him. He replied, "maybe we don't have lemon". I showed him BOTH Lemon AND Lime on the drinks cart. He said "these are lemons, not lemon juice". I told him, "you CAN get lemon juice from lemons!". The MANAGER of Migas' reply was: "I know you. You are the owner of those restaurants. Why don't you come work for me as a waiter, and then you can squeeze your own juice!".... I was too dumb-struck and shocked to even come up with a reply. Yes, this is Beijing. Yes, we are used to bad customer service, but THIS?
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Comments
Re: REPLY NEEDED: Customer service literally KILLS. NEVER ...
Thanks for the review. I was going to check this place out with a group of friends and coworkers from the embassy but quickly diverted to somewhere else after seeing this.
Re: REPLY NEEDED: Customer service literally KILLS. NEVER ...
Yeah, except the service is always bad there...consistently if you have any complaint or problem, the answer is shut up and eat it or leave...everytime...Thanks migas....The city hates you! Please Close soon...there is better expensive cuisine in Beijing with much much much better service!
Re: REPLY NEEDED: Customer service literally KILLS. NEVER ...
Maybe the guy who wrote the review is a bit high and mighty, but his experience is a common one that happens to every other person who goes in there....Personally I never found the foreign manager rude...but the other staff are pompous and rude and pretty much act like they work at the most esteemed and greatest restaurant in the world that cannot make any errors!
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